Shop Management Software

RepairShopPro Shop Management Software
"auto repair shop software that scales with your business"

Export Online Parts Orders

Order WorldPac Auto Parts Order NAPA Auto Parts Online Order AutoZone Auto Parts Online Order O'Reilly Auto Parts Online Order Advance Auto Parts Online Order Amazon Auto Parts Online

Virtual Terminal. Card swipe transactions.

Auto Repair Payments

Create QB Import Files

QuickBooks Auto Repair Software

Cloud Hosting. Create an internet VPN.

Automotive Software Cloud Hosting

Advanced Inventory Management Features

Inventory Management software for auto repair shops

Scan Barcodes

Barcode scan auto parts to auto repair work orders

Swipe Credit Cards

Credit Card payments auto repair shop software

RepairShopPro Frequently Asked Quesions

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Are there any ongoing costs? I just want to know the final price.

No. RepairShopPro is a turn-key application. In other words, it’s off-the-shelf and ready to go at the asking price. There are no complicated setups, nagging registrations or on-going support and training requirements. Just download the setup file and click once to install. That's it. RepairShopPro is a standalone product and not a service or subscription. You’re only charged once for your license.

Is RepairShopPro difficult to learn?

No. RepairShopPro closely follows the familiar repair shop business model. It's very intuitative and easy to use once you get the hang of it. With a little patience and some help from our Feature Tour, Quick Start Tutorials and Videos you will be up and running in short order. This amounts to a huge savings in support and training costs we pass on to you.

Are there any ongoing support requirements?

No. Once it’s installed there are no potential support issues unless you accidently delete a system file or corrupt your sytem configuration. In case that happens, make sure you back-up your data everyday using the “Back-up” command under the Utilities menu. Then, if something catastrophic happens, you can reinstall RepairShopPro, then restore your data from the last back-up using the “Restore” command and you're right back to where you left off safe and sound. This is all documented in Help.

Do the Desktop and Express versions require an internet connection?

No. An internet connection is only required for intial product activation. After that, you can run the program disconnected. Of course you will lose your email and some other features that rely on an internet connection, but you will still be able to process repair orders and accept payment.

In terms of up-time, how does RepairShopPro compare to a web based application?

Websites are vulnerable to network outages. As a Verzion FIOS customer, we experience 3-4 major outages a year that can bring our office down a few hours to a few days. Additionally, web servers are subject to denial of service attacks and concurrency overloads that can also bring your system down. The good news is RepairShopPro is immune to these issues. When your internet goes down, RepairShopPro will continue to run. Of course you will lose your email and some other features that rely on an internet connection, but you will still be able to process repair orders and accept payment.

How fast after purchase can we be up and running?

RepairShopPro ships as a download. Our fully automated product self-installer will have you in production in minutes. There are no complex setups or nagging registrations. It's all automatic.

In the future, I may need to run RepairShopPro on more than one computer. How do I do that?

As your business grows, you can add more terminals. Our upgrade policy credits your initial purchase amount towards the next higher version.

What are the differences between Enterprise versions?

None. They are functionally the same. The only difference is Open License Edition ships without hosting. You will have to provide your own network. Some of our customers are hosting providers and IT Consultants. They only want the software.

Will this work with foreign currencies and date-time formats?

Yes. RepairShoPro supports most English speaking Windows Control Panel Region settings and currency symbols. However, some region settings require a little extra configuration. Please see the Using RepairShopPro Outside the US section at the bottom of our "TryIt" page for more information.

Works better than a Web Site you say?

1000 times Yes. Websites, also known as "Thin Clients", are great for browsing content, but not so great for interacting with data. Problem is websites are server-side applications. They run on a server and emit content over-the-wire to your browser. To do anything meaningful, they must continuously round-trip from browser to server to run logic and return new pages. This extra layer of abstraction adds a lot of unnecessary overhead which can diminish the user experience.

On the other hand, native Windows applications like RepairShopPro, run on the underlying OS and never make costly round-trips over a network to maintain state. Instead, they run entirely in the user's memory space making them appear much more responsive. They're also better able to exploit more advanced Windows features including the ability to interact with other applications on the desktop. Websites were not intended to replace Windows for applications. They're just a very convenient solution to the problem of accessing external content without having to install an application.

Running RepairShopPro using our Virtual Desktop hosting will give you the best of both worlds. You get the rich user experience and advanced features usually associated with a native Windows application and the convenience and connectivity advantage of using the internet as your network. What could be better?

* Note: Know what you're getting. Web sites and Cloud computing are not the same thing. See next FAQ.

What is Cloud Computing?

The term "Cloud Computing" is often over used and taken out of context when applied to Websites. Fact is, websites and Cloud computing are not the same thing. Websites are thin client applications that run in a web browser (IE, FireFox, Chrome). Cloud computing refers to the sharing of resources like servers, storage and data over the internet. RepairShopPro Enterprise Virtual Desktop is not a thin client application. It's a native Windows application that uses Cloud networks and data to exploit the benefits of internet connectivity and still maintain the rich user experience and desktop interoperability typically associated with in-process Windows applications.

Why are Estimates and Service Requests treated Separately?

When it comes time to accept payment, it's not uncommon for an estimate to change over the course of the service life cycle. RepairShopPro accounts for these differences by permanently linking the originating estimate with its follow-on service. Using the "Estimate Follow-up" template, an estimate is instantly converted to a service request with the originating estimate bound on the "Linked" tab for reference. This all happens with one click. When the service is closed, this link stays alive in history. This same concept also applies to Come-backs in which case the failed service is bound on the "Linked" tab.

Additionally, creating stand-alone estimates allows you to track declined service items. Using this feature, new estimates for the declined line items are generated and stored in history where they can be recalled in case the customer returns.

What email program do I need to use the PDF-to-Email feature?

None. You will use the RepairShopPro built-in email client to send messages and attachments without leaving the program. Please see Help topic "Email and Messaging" for more information on how to setup popular providers. We support Gmail, Yahoo, Hotmail and any other provider that supports direct messaging.

I'm stocking motor oil by the quart. Sometimes I need an additional .5 quart. How do I invoice that amount? It won't accept fractional quantities

If you're selling odd amounts or dispensing from a drum, it's best to charge by the pint, liter, milli-liter or lowest consumable unit. Another option would be to wrap common quantities in convenient bundles. The problem with fixed sized containers and partial quantities is how do you account for the left-overs? For example, if you buy oil by the quart, and you want to charge 2.5 quarts, you have to take 3 cans off the shelf. Now your inventory is out of synch because you have .5 quart remaining. This is why RepairShopPro will not allow you to invoice fractional unit quantites.

Does RepairShopPro include a 3rd party Labor Guide?

No. You enter your own times or import them from a spreadsheet or another database. The RepairShopPro Labor Library is fully integrated with the invoicing workflow, vehicle data and parts inventory management system. Using a standalone labor guide would result in the loss of that integration. You only have to enter a line item once. Over time, your library will grow. Considering all the advantages the integration has to offer, we think you'll agree the up-front cost of entering the times initially will pay-off in the long run in terms of faster invoicing and more accurate record keeping.

I’m not in the auto repair business, I fix computers. Will it still work?

Yes. All repair shops have one thing in common: Customers, Service Items, Parts, Labor and Shop Supplies. To adapt RepairShopPro to a different business scenario, you can easily redefine your service item model using the Global Settings editor.

I don't always use the same labor rate. Does the software support multiple rates and charges?

Yes. There can be any number of rates and charges. Using the Global Settings editor, you set your default rates and charges for new invoices during initial setup, then override the defaults at the customer level when you want to make an expception. This saves you time typing and re-typing the same rates and charges each time you create a new invoice, but still allows you the flexibabilty to customize your terms for an individual customer without changing the defaults or impacting other invoices.

Why do I see the words "Parts Counter Sale" on some of the sample repair orders?

Anything marked "Parts Counter Sale" on a service invoice indicates those parts (or products/services) were charged against the invoice, but not associated with an actual repair line item. Use this option for combining a sales transaction and repair transaction on the same invoice. Every line item on a RepairShopPro invoice is always accounted for. Customers really appreciate this level of disclosure. It's good business.

However, if there will be no labor charges, then a better option is to use a standalone Parts Invoice. A Parts Invoice is a generic sales transaction. It can be any type of part, product or service.

I created two invoices for the same person by entering the same name and contact info, but the system seems to treat them as different people. Why is this?

That is correct. RepairShopPro makes a very important distinction between new and returning customers. To prevent a name conflict, RepairShopPro stores some additional information that uniquely identifies a person. To create a new invoice for an existing customer, you must use the "Returning Customer" option under the "Application" menu.

How do I create an invoice for a company? The first and last name fields are required.

Enter the company name in the "Company" field and use the first and last name fields for the point-of-contact. If there will be no point-of-contact, then please use the "Last Name" field for the company name and the first name field for the business form. For example, if the company name is "Rockville Auto Repair Inc.", it will appear as "Rockville Auto Repair, Inc." in the trees and browsers.

Some of my customers are collectors, sometimes they may have mulitple cars in the shop for different reasons. How does the software handle this situation?

Take a look at the "Combine Invoices" option under the "Utilities" menu. This feature allows you to work with stand alone invoices while processing the service, then combine them into a single invoice at check-out time to accept payment. Each invoice is assigned a group number so the invoice group can be recreated from history.

I sometimes take Purchase Orders. How do I do that in RepairShopPro?

There is a "Purchase Order" field under the "Customer" tab. You will use that to reference the PO. However, please understand that a PO is only a promise to pay, an invoice in not closed out for accouting purposes until payment is made.

Are you open to new ideas?

Yes. We greatly appreciate the feedback. We've been very good at getting your ideas into the program and version 9 reflects that. Of course, we can’t respond to every request, but if it’s something that will benefit most shops, there is a very good chance we will add the feature.

There are a lot of grids and tables on the forms in RepairShopPro. How do I sort the columns?

ust click on the column header. Clicking a second time reverses the sort.

What is Role Based Security?

If more than one user will be accessing the application, you may want to restrict access on some accounts. For example, if you’re the shop owner, you may not want some employees to see your accounting data, other employee’s pay rates or things of that nature. If this is the case, you can setup individual login accounts that map to built-in Roles (Mechanic, Service Writer, Parts Clerk, Power User, Manager) which restrict the currently logged-in user’s access to specific areas based on his role definition. Roles are configured using the Roles Editor tool.

I changed the labor rate, but it doesn't look like it changed.

The rate applied to invoices is the rate that was in effect at the time the invoice was created. Changing the global defaults only applies to new invoices created after the change. This is to prevent invalidating old invoices that were associated with the old rates.

If you want to customize settings on a single invoice without changing the global defaults, you can use the "Override Defaults" feature.

What is My Dashboard?

In the Desktop and Enterprise editions, My Dashboard lists the currently logged-in user’s Jobs, Work Items, Wait Services, Purchase Orders and job status alerts. These items stay on the job lists until closed-out. For convenience, My Dashboard docks on the bottom of the main form so it’s always in-view as soon as a user logs-in.

We use most of the same parts and labor combinations over and over. Is there a way to save having to re-enter that information on every work order?

Yes. One of RepairShopPro's most powerful features is the concept of "Service Packages". Using the Task Editor, you can pre-set unique parts and labor combinations in your Labor Library so when you add a new task to an invoice, its associated parts list travels with it. There can be any number of parts and labor line items in a Service Package. Service Packages really speed-up invoice processing.

What is a Ghost Part? That sounds scary.

Parts added to an invoice that require more units than are currently stocked, can be flagged “Is Ghost”. This allows the user to continue adding the part, but the invoice can’t be checked-out until enough quantity (on the Ghost Part) is on-hand at the time of check-out. Additionally, when a part is marked “Is Ghost”, the user has the option of generating a Purchase Order to initiate the re-stocking process.

What is the difference between the Enterprise and Desktop versions?

Functionally they are the same. The only difference is Enterprise will run on a multi-user network and Desktop is limited to only one computer.

What types of data can Imported or Exported to and from RepairShopPro?

One of RepairShopPro's most impressive features is the ability to import and export data. You can import parts, labor times and service items from Microsoft Excel spreadsheets. Typically, users will hand enter an item once, then let the system track it from there. But at other times, you may want to up-load a large list in bulk fashion. The nice thing is you're not bound to a specific format. RepairShopPro provides a means for matching the source and target columns list.

Going in the other direction, invoice and reporting data can be exported from the system as Microsoft Excel spreadsheets, Text Files, PDFs and QuickBooks Import Files(.IIF).

If I decline an Estimate, can I call it back if the customer changes his mind?

Yes. Under the Actions menu there is an option to un-decline a declined estimate. When declining an estimate, its parts are re-stocked. However, when un-declining an estimate, RepairShopPro will try to re-claim the original parts list. If stock is low at the time you're un-declining, then the system will mark those parts "IsGhost".

On a side note. You can also roll-back check-outs and issue refunds in the same way you decline an estimate.

How do I find previous customers? I may want to contact them for service reminders and special offers?

There are a few different ways to do that. You can use the “History Browser” to call-up invoice originals, run management reports or use the “Find Customers” feature. This feature allows you to find customers based on their service history or some other factor then use the search results to generate email recipient lists. This is a great tool for sending-out service notifications and running email marketing campaigns.

There is also a concept in RepairShopPro called "Blind Appointments". When you accept payment on a invoice, you're given the option to set a next service reminder in the form of an empty appointment. This allows you to manage your service reminders in the same way you handle your appointments.

What is the difference between RepairShopPro Gateway and the External Gateway as it relates to credit card processing?

The user has the choice of using a 3rd party payment gateway or the built-in gateway provided by Authorize.Net (requires activation). When using the built-in gateway, transactions are fully integrated with the invoicing workflow supporting authorization/capture, void and refund transactions using a card swipe device or manual card number entry. Another advantage is the card authorization signature block appears on the printed invoice [View] relieving the need for a separate receipt printer. To manage your merchant account, run ad-hoc transactions or check settlement status; a web based interface, directly accessible via a RepairShopPro Web Bookmark is also provided. However, if you choose to use a 3rd party gateway, you can still record transactions inside RepairShopPro.

Email and Text Messaging

Send text and email messages from repair shop management software

Vin Decoding. Data Capture

Automotive Vin Decoding

Import-Export from MS Excel

Export repair orders to spreadsheets

Comphrensive Report Library

Automotive management reporting

Turn-key Product Installer

Install auto repair software

Service Packages. Bundle parts and labor combinations.

Auto parts and vehicle repair labor times

Programmable Cash Drawer

Auto repair POS software